March 2026
1. Definitions
For the purposes of these Terms and Conditions: • "MoveChat" or "Platform": the web and mobile application owned by MoveChat. • "Controller": MoveChat, with registered office in Italy. • "User": any adult natural person who uses the Platform. • "Requesting User": a User who publishes a request on the Platform. • "Companion": a User who, having confirmed their email address and provided the self-declaration pursuant to D.P.R. 445/2000 (valid driving licence, insurance cover, exclusion of professional activity), may contact Requesting Users and offer their availability. MoveChat does not request, does not receive and does not store identity documents: there is no identity verification procedure. • "Chat": the Platform's instant messaging system. • "Content": any information, text, image, or data uploaded by Users. • "Service": the set of functionalities offered by the Platform. • "Self-declaration": a declaration made by the User under their own responsibility pursuant to articles 46, 47 and 76 of D.P.R. 28 December 2000, no. 445.
2. Nature of the Service - Legal Classification
MoveChat is an INFORMATION SOCIETY SERVICE within the meaning of Direttiva 2000/31/CE and D.Lgs. 70/2003, as well as Regulation (EU) 2022/2065 (Digital Services Act). MoveChat is EXCLUSIVELY a COMMUNICATION platform (chat) that enables Users to get in touch with each other. MoveChat does not organize, manage, or provide transportation services. The Platform merely enables communication between private users who intend to share trips already planned for their own purposes. MoveChat IS NOT and DOES NOT PROVIDE: • Transportation, logistics, or shipping services • Commercial services of any kind • Professional transportation brokerage services • Buying and selling or marketplace services • Paid service platforms • Social networks with commercial purposes • Consulting or professional assistance services MoveChat EXCLUSIVELY LIMITS ITSELF TO: • Providing a technological communication tool (chat) • Allowing Users to publish contact requests • Enabling Users to view such requests • Facilitating direct communication between Users Any agreement, meeting, or interaction between Users takes place EXCLUSIVELY between the interested parties, outside the Platform, and WITHOUT any involvement, control, supervision, or liability on the part of MoveChat. MoveChat does not organize, coordinate, supervise, or participate in any way in any meetings or interactions between Users.
3. Acceptance of the Terms
Access to and use of the Platform are subject to full and unconditional acceptance of these Terms and Conditions and the Privacy Policy. BY USING THE PLATFORM, THE USER DECLARES AND WARRANTS THAT THEY: • Have read, understood, and accepted these Terms IN FULL • Have read, understood, and accepted the Privacy Policy IN FULL • Are at least 18 (eighteen) years of age • Are fully capable of understanding and making decisions • Are legally capable of entering into contractual obligations • Have not been previously suspended or removed from the Platform • Provide truthful, accurate, current, and complete information DECLARATION OF AWARENESS: The User EXPRESSLY DECLARES that they: • Are AWARE that MoveChat is EXCLUSIVELY a chat platform • Are AWARE that MoveChat DOES NOT know what happens between Users • Are AWARE of the risks associated with meeting people known online • ASSUME full and total responsibility for their own decisions and actions • ACCEPT the total exclusion of MoveChat's liability for any damage If you do not accept these Terms IN FULL, you are NOT authorized to use the Platform and must immediately cease its use. These Terms constitute a legally binding contract between the User and MoveChat.
4. Registration and Account
To use the Platform, it is necessary to create a personal account. USER OBLIGATIONS UPON REGISTRATION: • Provide truthful, accurate, current, and complete information • Keep profile information up to date • Maintain the confidentiality of access credentials • Not share the account with third parties • Immediately notify any unauthorized use of the account THE USER IS SOLELY RESPONSIBLE FOR: • All activities that occur through their account • The security of their password • Any damage resulting from failure to protect credentials MoveChat reserves the right to: • Verify information provided by Users • Refuse registration at its own discretion • Suspend or delete accounts that violate these Terms USER TYPES: 1. Requesting User: may create contact requests and communicate with other Users 2. Companion: may contact Requesting Users and offer availability (requires a confirmed email address and the self-declaration pursuant to D.P.R. 445/2000, NOT the verification of an identity document)
5. Service Recipients
The Service is reserved for adult natural persons who intend to share trips already planned for personal reasons. The use of the Platform for the purpose of paid professional transportation is not permitted, nor is use by holders of taxi licenses, hired car with driver (NCC) licenses, or other non-scheduled public transport authorizations. SELF-DECLARATION (D.P.R. 445/2000): Users who intend to offer trip sharing are required, when activating the Companion profile, to provide a self-declaration pursuant to articles 46, 47 and 76 of D.P.R. 28 December 2000, no. 445, certifying: • That they do not hold a taxi license, NCC license, or other non-scheduled public transport authorization • That shared trips are journeys already planned for personal reasons False declarations carry criminal liability pursuant to article 76 of D.P.R. 445/2000, in addition to immediate account suspension. LISTING LIMIT: In order to preserve the non-professional nature of the service, MoveChat reserves the right to limit the number of listings that each user may publish within a given period of time. Systematic use of the platform for purposes exceeding occasional sharing of private trips constitutes a violation of these Terms.
6. Requirements to Become a Companion and Self-Declaration
To become a Companion and be able to contact Requesting Users, the User MUST: MANDATORY REQUIREMENTS: • Be at least 18 years of age • Have confirmed their email address with the code we send them • Provide the self-declaration pursuant to D.P.R. 445/2000 WHAT IS ASKED FOR — data typed in by the User, not documents: • Type and expiry date of the driving licence • Insurance cover details • The declaration of not carrying out the activity professionally MoveChat does not request, does not receive and does not store identity documents: there is no identity verification procedure. No photographs of documents, no selfies, no facial recognition. The only automatic check is a calendar one: the Platform refuses activation if the licence expiry date is empty or already past, and revokes the status once that date is passed. THE COMPANION DECLARES AND WARRANTS: • That all information provided is authentic and truthful • That they will keep information updated in case of changes • That they have no criminal record for offenses against persons or sexual offenses Being self-declarations, their content is NOT verified by MoveChat: false statements entail criminal liability under article 76 of D.P.R. 445/2000, but they do NOT constitute certification, guarantee, or endorsement by MoveChat.
7. Keeping Self-Declarations Up to Date
Companions must keep their self-declarations up to date on the Platform. There are no documents to upload: what is updated is the declared data. FUNDAMENTAL RULES: • The Companion MUST promptly update their data in the event of: - Expiration or renewal of the driving licence - Change of insurance cover - Any relevant change The Companion is EXCLUSIVELY and PERSONALLY responsible for: • Ensuring the truthfulness of what they declare • Keeping their personal information up to date • Complying with all applicable regulations
8. User Obligations and Responsibilities
ALL USERS COMMIT TO: • Use the Platform in compliance with the law and these Terms • Provide truthful, accurate, and up-to-date information • Maintain respectful, polite, and non-discriminatory behavior • Not use the Platform for unlawful, fraudulent, or harmful purposes • Not harass, threaten, intimidate, or stalk other Users • Not publish offensive, defamatory, obscene, violent, or illegal content • Not violate the rights of third parties (privacy, intellectual property, etc.) • Not engage in spam, phishing, or unsolicited commercial communications • Not create false or multiple accounts • Not attempt to circumvent the Platform's security measures COMPANIONS ALSO COMMIT TO: • Keep their self-declaration up to date, in particular the licence expiry date • Use the Platform responsibly and correctly • Not lead other Users to believe they passed an identity verification that MoveChat does not carry out STRICTLY PROHIBITED BEHAVIORS: • Discrimination based on race, ethnicity, nationality, religion, gender, sexual orientation, disability, age, or any other protected characteristic • Requests for money, goods, or sexual favors • Any form of physical, verbal, or psychological violence • Use of the Platform for illegal activities of any nature
9. Financial Contribution - DISCLAIMER
MoveChat is a COMPLETELY FREE platform. MoveChat DOES NOT withhold commissions, fees, percentages, or compensation of any kind. MoveChat DOES NOT manage payments nor set rates of any kind. FINANCIAL AGREEMENTS BETWEEN USERS: Any financial agreement between Users: • Is decided FREELY and by mutual agreement between the parties IN PRIVATE • Is arranged EXCLUSIVELY and DIRECTLY between the Users, outside the Platform • DOES NOT involve MoveChat in any way • IS NOT communicated to MoveChat • IS NOT managed, brokered, or supervised by MoveChat • Takes place entirely outside the Platform MOVECHAT EXPRESSLY DECLARES THAT IT: • DOES NOT know the financial agreements between Users • DOES NOT manage payments, transactions, or money transfers • DOES NOT set rates, prices, or fees of any kind • DOES NOT broker any financial aspect • IS NOT a party to any agreement between Users • HAS NO liability for financial agreements between Users IMPORTANT - NON-COMMERCIAL NATURE: Any sharing of travel expenses between Users constitutes exclusively a reimbursement of actual expenses incurred and NOT a fee for a professional transportation service. MoveChat IS NOT a commercial or paid service platform. The User acknowledges and accepts that MoveChat is exclusively a communication tool and that any financial agreement is exclusively between the parties and takes place entirely outside the Platform.
10. Chat and Communications - ABSOLUTE PRIVACY
Chats on MoveChat are PRIVATE communication tools between Users. CHAT PRIVACY GUARANTEES: • Messages are NEVER saved on MoveChat's servers • Messages pass through our systems but are NOT stored • MoveChat DOES NOT read, DOES NOT monitor, and DOES NOT access the content of conversations • MoveChat DOES NOT have the technical ability to retrieve past messages • Conversations are visible EXCLUSIVELY to the two Users involved WHAT MoveChat DOES NOT AND CANNOT KNOW: • The content of conversations • The topics discussed by Users • The agreements made between Users • Whether Users actually meet in person • Any information exchanged in chat CHAT FEATURES: • Users may block other Users at any time • Only the Requesting User may save a chat LOCALLY on their device • Messages saved locally are stored ONLY on the User's device MoveChat reserves the right to suspend accounts following reports of inappropriate behavior, even without access to chat content.
11. Rating System
The Platform offers a mutual rating system between Users. FEATURES: • After an interaction, Users may rate each other • Ratings are public and visible to all Users • Ratings contribute to building reputation on the Platform • Ratings cannot be modified after submission RATING RULES: • Ratings must be honest, truthful, and based on real experiences • Issuing false, defamatory, or retaliatory ratings is prohibited • Offering or requesting compensation in exchange for positive ratings is prohibited MoveChat does not manipulate ratings but reserves the right to remove ratings that violate these Terms or that are manifestly false or defamatory.
12. Limitation of Liability - TOTAL EXCLUSION
THE USER ACKNOWLEDGES, DECLARES, AND EXPRESSLY ACCEPTS THAT: A) NATURE OF THE PLATFORM: MoveChat is EXCLUSIVELY a technological communication platform (chat). MoveChat DOES NOT know, DOES NOT control, DOES NOT supervise, and DOES NOT participate in any way in what Users do, say, decide, or agree upon among themselves. B) TOTAL EXCLUSION OF LIABILITY: MoveChat IS NOT LIABLE, UNDER ANY TITLE AND IN ANY CIRCUMSTANCE, for: • Physical harm, personal injury, disability, or death • Accidents of any nature and severity • Material damage to property • Moral, psychological, existential, or biological damages • Economic losses, lost profits, or property damages • Direct, indirect, incidental, consequential, or punitive damages • Theft, robbery, assault, or crimes suffered • Harassment, threats, or inappropriate behavior between Users • Delays, cancellations, missed meetings, or defaults • Any event, fact, or circumstance occurring between Users C) RATIONALE FOR THE EXCLUSION: The total exclusion of liability is based on the fact that MoveChat: • DOES NOT know the content of conversations between Users • DOES NOT know whether Users actually meet in person • DOES NOT know what Users do outside the Platform • DOES NOT know the agreements between Users • DOES NOT monitor, track, or supervise any activity • EXCLUSIVELY provides a communication tool D) USER AWARENESS: By using the Platform, the User DECLARES AND WARRANTS that they: • Are of LEGAL AGE (18+ years) and fully capable • Are AWARE that MoveChat is only a chat platform • Are AWARE that any decision to meet other Users is their own personal choice • Are AWARE of the risks associated with meeting people known online • ASSUME full and total responsibility for their own actions and decisions • WAIVE any claim, demand, or action against MoveChat E) HOLD HARMLESS AND INDEMNIFICATION: The User IRREVOCABLY commits to: • Hold harmless and indemnify MoveChat from any claim, complaint, action, cost, or damage • Indemnify MoveChat for any expense, including legal fees • Not take legal action against MoveChat for matters arising from the use of the Platform or interactions with other Users F) EXPLICIT ACCEPTANCE: THE USER DECLARES THAT THEY HAVE READ, UNDERSTOOD, AND FULLY ACCEPTED THIS LIABILITY EXCLUSION CLAUSE. Use of the Platform constitutes full and unconditional acceptance of the above.
13. Exclusion of Warranties and User Liability
NO WARRANTY: MoveChat DOES NOT provide ANY warranty, express or implied, regarding: • The identity, reliability, honesty, or safety of Users • The truthfulness or accuracy of information provided by Users • The suitability or reliability of Companions • The truthfulness of the self-declarations provided by Users • The actual occurrence of meetings or interactions • The quality, safety, or outcome of interactions between Users • The absence of unlawful or inappropriate behavior THE COMPANION'S SELF-DECLARATION: • Is NOT verified by MoveChat: no document is requested, received or checked • DOES NOT guarantee the suitability, reliability, or safety of the Companion • DOES NOT replace the User's personal responsibility and judgment • DOES NOT entail any assumption of liability by MoveChat EXCLUSIVE USER LIABILITY: The User is SOLELY RESPONSIBLE for: • Verifying the reliability of persons they decide to meet • Assessing the risks associated with meetings with strangers • Taking appropriate safety precautions • Communicating the details of meetings to third parties (friends, family) • All their own decisions, actions, and behavior • Any negative consequences arising from the use of the Platform THE USER IS A RESPONSIBLE ADULT: By using MoveChat, the User confirms that they are of legal age, fully capable of understanding and making decisions, and assume full responsibility for their own choices.
14. Account Suspension and Closure
MoveChat reserves the ABSOLUTE right to suspend or permanently close an account, with or without notice, in the event of: • Violation of these Terms and Conditions • Violation of the Privacy Policy • Fraudulent, deceptive, or illegal behavior • Multiple reports from other Users • Improper or abusive use of the Platform • Provision of false information or untruthful self-declarations • Request by competent authorities • Any behavior deemed harmful to the Platform or Users In the event of account closure: • The User loses access to the Platform • Data is deleted in accordance with the Privacy Policy • No refund or compensation is owed The User may request the deletion of their account at any time from the Profile section of the application.
15. Intellectual Property
All content on the Platform is the exclusive property of MoveChat or the respective rights holders: • The "MoveChat" trademark and related logos • Source code, software, and algorithms • Design, graphics, interfaces, and layouts • Texts, editorial content, and documentation • Databases and data structures IT IS STRICTLY PROHIBITED TO: • Copy, reproduce, modify, or distribute Platform content • Use the MoveChat trademark without written authorization • Perform reverse engineering, decompilation, or disassembly • Create derivative works based on the Platform • Use robots, spiders, scrapers, or other automated tools Violation of intellectual property rights results in immediate account closure and may give rise to legal action.
16. Amendments to the Terms
MoveChat reserves the right to amend these Terms at any time. NOTIFICATION OF AMENDMENTS: Amendments will be communicated to Users by means of: • Push notification in the application • Notice within the Platform • Version update in the app ACCEPTANCE OF AMENDMENTS: • Continued use of the Platform after notification constitutes acceptance of the new Terms • In case of disagreement, the User must cease using the Platform and request account deletion The Terms in force may always be consulted within the application.
17. AI-Assisted Support
Customer support may use artificial intelligence tools to provide timely responses. Automated responses are informational and do not constitute binding legal or technical advice.
18. General Provisions
SEVERABILITY: If any provision of these Terms is declared invalid or unenforceable, the remaining provisions shall remain fully valid and effective. WAIVER: Failure by MoveChat to enforce any right or provision of these Terms does not constitute a waiver of such right or provision. ASSIGNMENT: The User may not assign or transfer their rights or obligations under these Terms without the prior written consent of MoveChat. ENTIRE AGREEMENT: These Terms, together with the Privacy Policy, constitute the entire agreement between the User and MoveChat and supersede any prior agreement or understanding. FORCE MAJEURE: MoveChat is not liable for delays or non-performance caused by force majeure events (natural disasters, wars, epidemics, disruptions to essential services, etc.).
19. Applicable Law and Jurisdiction
These Terms are governed by Italian law. DISPUTE RESOLUTION: The parties commit to attempting an amicable resolution of any dispute. JURISDICTION: For any dispute arising from the interpretation, performance, or termination of these Terms, the Court of Bologna (Italy) shall have EXCLUSIVE jurisdiction, unless otherwise provided by mandatory consumer protection legislation. CONSUMERS: For Users acting as consumers within the meaning of the Consumer Code (D.Lgs. 206/2005), the mandatory provisions provided for their protection shall remain in effect.
March 2026